Enterprise sales and technology across four major global organizations. Gave Troy direct exposure to how large field sales teams operate — what works in practice, what breaks down at scale, and what information sales people actually need to do their jobs effectively.
Ensured compliance with federal information technology policies at one of the world's largest government services contractors. Built the foundation for systematic process documentation and quality management.
Led the CAPA (Corrective and Preventive Action) process — a formal quality management framework for identifying root causes, implementing corrective actions, and preventing recurrence. Required rigorous process mapping, documentation, and systematic follow-through.
Selected for Maximus's agile transformation team to coach enterprise teams on agile principles and practices. Coached user story creation, daily standups, iteration reviews, and product backlog refinements. Led teams through product framing of epics, features, stories, and dependencies at scale.
Founded MCG to build structured, connected, and scalable business operations for growing businesses through Zoho One, agile process improvement, and AI-powered tools. University of Maryland Baltimore County graduate. Based in Essex, Maryland.
Zoho CRM configured specifically for real estate workflows across Maryland, D.C., Virginia, and Pennsylvania. Lead routing, automated follow-up, pipeline tracking, commission recording, and transaction management built around how brokerages actually operate. See real estate CRM services →
Custom AI chatbots for real estate brokers and property management companies. Connected to Zoho CRM from day one. Tenant lead capture, buyer qualification, tour scheduling, and maintenance request routing. See AI chatbot for real estate →
Full Zoho One deployments for growing businesses replacing disconnected tool stacks. CRM, finance, HR, analytics, marketing automation, and customer support connected in one system. See Zoho One implementation →
PMO methodology consulting and agile coaching for businesses that need structured process improvement — not just software. Applied the same frameworks used at enterprise scale to small and mid-size business engagements. See business process consulting →
Full migration services covering data audit, Zoho configuration, data migration, workflow rebuilding, team training, and 90-day post-launch support. Salesforce migration → · Dynamics migration →
Zoho Analytics implementations giving business owners and leadership teams accurate, real-time reporting across every department without manual data collection. See our services →
Workflow assessments, process reengineering, electronic forms, and client dashboard development. Co-authoring future-state processes with clients rather than imposing templates. See business process consulting →
SEO-optimized websites and AI chatbot builds integrated with Zoho CRM. Built to capture leads and pass data into the CRM automatically from day one. See website & chatbot development →
Verified Zoho implementation partner. Every configuration, integration, and deployment follows Zoho certified partner standards across the full Zoho One suite.
Project Management Institute Agile Certified Practitioner. Applied to every implementation project — not just as a methodology label but as a practical framework for delivery and team adoption.
Scaled Agile Framework Scrum Master certification. Applied to implementations where process frameworks need to scale as the business grows.
Scaled Agile Framework Agilist certification. Covers enterprise-wide agile principles and how to apply them across business units and teams.
Enterprise Service Management partner through Agile Digest. Applied to adoption frameworks that address how teams actually work inside a new system after go-live — the part most implementations get wrong.
"Troy is now a dual threat with the understanding and certifications of Scaled Agile and his natural sales knowledge that always makes his customer feel heard and valued. His thirst for knowledge was what drove me to recommend him for the role of Agile Coach on the transformation team."
"Few people have the opportunity to have had a direct report quite like Troy. Persistent and determined are the two adjectives that come to mind. I hired Troy as a Quality Analyst and quickly decided to assign him to lead the Continual Improvement and CAPA process. He did a bang-up job."
"Troy was accommodating through every change we asked for. The onboarding was smooth, the system was built around how we actually work, and three months in we are still finding automations that save us time we did not even know we were losing."
"We recovered two deals in the first 30 days just from the automated follow-up. The system paid for itself immediately."
Troy handles every engagement personally. The free consultation is 30 minutes. He reviews your current systems, identifies where they are breaking down, and gives you a clear picture of what needs to change before any work starts.
Free · 30 minutes · No obligation